GOLDEN WEB MARKETING CUSTOMER AGREEMENT
GOLDEN WEB MARKETING CUSTOMER AGREEMENT
Last Updated: [Monday, April 27th, 2026]
This Customer Agreement governs all services provided by Golden Web Marketing, including but not limited to website design, website development, website hosting, website maintenance, search engine optimization, Google Business Profile support, Google Ads management, pay-per-click advertising management, content creation, technical support, consulting, and related digital marketing services.
By approving an invoice, submitting payment, checking an agreement checkbox, signing a proposal, signing an agreement, communicating written approval, or allowing Golden Web Marketing to begin or continue services, the Client acknowledges that they have read, understood, and agreed to be bound by the terms of this Customer Agreement.
This Customer Agreement is intended to apply generally to all Golden Web Marketing clients unless a separate written agreement signed by both parties states otherwise.
DEFINITIONS
For purposes of this Agreement:
“Service Provider,” “Company,” “Golden Web Marketing,” “we,” “us,” or “our” refers to Golden Web Marketing.
“Client,” “Customer,” “you,” or “your” refers to the individual, business, organization, or entity purchasing or receiving services from Golden Web Marketing.
“Agreement” refers to this Customer Agreement, together with any applicable invoice, proposal, scope of work, estimate, written approval, or service description provided by Golden Web Marketing.
“Services” refers to any work performed by Golden Web Marketing, including website services, hosting, maintenance, SEO, Google Ads management, content creation, support, consulting, technical work, advertising management, or other digital marketing services.
“Invoice” refers to any payment request, subscription invoice, one-time invoice, recurring billing invoice, or payment link issued by Golden Web Marketing.
“Monthly Services” refers to ongoing services billed on a recurring monthly basis.
“Project Services” refers to one-time or fixed-scope work such as website setup, redesign, landing page creation, technical fixes, or other defined deliverables.
“Third-Party Platforms” refers to external tools and platforms not owned by Golden Web Marketing, including but not limited to Google, Google Ads, Google Analytics, Google Search Console, Google Business Profile, WordPress, Elementor, hosting providers, domain registrars, plugins, themes, CRMs, email platforms, payment processors, call tracking systems, and social media platforms.
ACCEPTANCE OF AGREEMENT
The Client agrees to this Customer Agreement by any of the following actions:
Paying an invoice
Approving a proposal
Checking an agreement checkbox
Submitting a payment form
Signing a digital or physical agreement
Providing written approval by email, text, form submission, or other written communication
Allowing Golden Web Marketing to begin work
Continuing to use Golden Web Marketing’s services after receiving or having access to this Agreement
Payment of an invoice constitutes acceptance of this Agreement and serves as authorization for Golden Web Marketing to begin or continue the services described in the invoice, proposal, or written service description.
The Client understands that the invoice, payment link, or proposal may describe the specific services being purchased, while this Customer Agreement provides the general legal terms that govern those services.
If there is a conflict between this Customer Agreement and a separate written agreement signed by both parties, the signed written agreement will control only for the specific services covered by that agreement.
SCOPE OF SERVICES
Golden Web Marketing may provide one or more of the following services depending on the invoice, proposal, written scope, or service package purchased by the Client:
Website design
Website development
Website redesign
Landing page creation
Website hosting
SSL setup
Website maintenance
Website updates
Website support
Website troubleshooting
Website security support
Website backups
WordPress setup and management
Plugin installation and configuration
Theme setup and customization
Website speed optimization
Technical SEO
On-page SEO
Local SEO
SEO content writing
Service page creation
Location page creation
Blog content creation
Internal linking
Metadata optimization
Google Search Console setup
Google Analytics setup
Google Site Kit setup
Google Tag Manager setup
Google Business Profile setup and optimization
Google Ads setup
Google Ads management
PPC campaign management
Keyword research
Ad copywriting
Campaign optimization
Conversion tracking setup
Call tracking setup
Form tracking setup
Digital marketing consulting
Reporting
General digital marketing support
The specific services included for a Client are determined by the invoice, proposal, written scope of work, or plan selected by the Client.
Any service not clearly listed in the invoice, proposal, or written scope is not included unless Golden Web Marketing agrees to include it in writing.
WEBSITE DESIGN AND DEVELOPMENT SERVICES
If the Client purchases website design, website development, landing page creation, redesign, or related website services, Golden Web Marketing will perform the work based on the agreed scope, available assets, Client-provided information, and project requirements.
Website services may include:
Website layout design
Page design
Mobile-responsive setup
Theme setup
WordPress configuration
Page builder configuration
Content placement
Basic image optimization
Contact form setup
Basic SEO setup
Website launch support
Basic technical setup
The Client understands that websites are built based on the package purchased, business needs, available content, platform limitations, and reasonable professional judgment by Golden Web Marketing.
Unless specifically included in writing, website services do not include:
Unlimited pages
Unlimited revisions
Custom software development
Custom plugin development
Advanced web applications
Complex booking systems
Advanced e-commerce functionality
Membership portals
Client dashboards
CRM automation
Advanced API integrations
Legal policy drafting
Logo design
Brand identity development
Professional photography
Video production
Copywriting beyond the agreed scope
Ongoing content updates beyond the agreed scope
Golden Web Marketing may use templates, themes, plugins, frameworks, page builders, AI tools, stock assets, licensed tools, third-party integrations, or internal workflows to complete website projects efficiently.
WEBSITE REVISIONS
Unless otherwise stated in writing, website projects and website-related monthly services include a reasonable amount of revisions based on the package or scope purchased.
Revisions may include:
Text edits
Image swaps
Minor design adjustments
Layout refinements
Correction of errors
Minor content updates
Minor mobile adjustments
Revisions do not include:
Full redesigns
New pages outside the agreed scope
New features
New functionality
Major layout restructuring
Brand direction changes
New integrations
Custom coding
Work caused by Client or third-party modifications
Requests outside the original scope
Revision requests must be submitted clearly and in writing.
Golden Web Marketing may require revision requests to be submitted as one consolidated list rather than scattered requests across multiple messages.
Excessive, unclear, repeated, or disproportionate revision requests may be declined, delayed, or billed separately.
Golden Web Marketing reserves the right to determine whether a request is a reasonable revision or an out-of-scope change.
WEBSITE HOSTING
If hosting is included in the Client’s package or invoice, Golden Web Marketing may provide managed website hosting through a third-party hosting platform.
Hosting services may include:
Website hosting
SSL certificate setup
Basic server management
Routine monitoring
Daily or periodic backups
Security hardening where available
Staging environment where available
Performance-related hosting configuration
Golden Web Marketing does not guarantee uninterrupted hosting, uninterrupted website access, server uptime, or complete protection from downtime.
The Client understands that hosting depends on third-party infrastructure, data centers, DNS systems, internet service providers, domain registrars, software updates, and other factors outside Golden Web Marketing’s direct control.
Golden Web Marketing is not responsible for outages, slowdowns, errors, or technical issues caused by:
Hosting providers
Domain registrars
DNS providers
WordPress updates
Plugin conflicts
Theme conflicts
Third-party scripts
Client modifications
Unauthorized access
Malware
Cyber attacks
Internet outages
Server-level issues outside Golden Web Marketing’s control
High traffic or resource usage may require upgraded hosting at an additional cost.
Golden Web Marketing does not provide email hosting unless specifically agreed to in writing.
WEBSITE MAINTENANCE AND SUPPORT
If website maintenance or support is included, Golden Web Marketing may provide routine maintenance and technical support for the Client’s website.
Maintenance may include:
WordPress updates
Plugin updates
Theme updates
Basic security monitoring
Basic uptime review
Form testing
Minor technical fixes
Backup review
Troubleshooting
General website support
Support does not include unlimited design work, unlimited content changes, new pages, new features, custom development, complex troubleshooting, emergency support outside business hours, or repair of damage caused by Client or third-party changes unless agreed to in writing.
If the Client or another party modifies the website, installs plugins, edits code, changes DNS records, modifies hosting, changes tracking scripts, removes access, or otherwise affects the website, Golden Web Marketing may charge additional fees to diagnose or repair the issue.
Golden Web Marketing may refuse to support websites that have been materially altered by the Client or a third party without Golden Web Marketing’s approval.
SEARCH ENGINE OPTIMIZATION SERVICES
If SEO services are included, Golden Web Marketing may provide search engine optimization services designed to improve the Client’s online visibility.
SEO services may include:
Keyword research
On-page optimization
Title tag optimization
Meta description optimization
Header structure improvements
Internal linking
Service page optimization
City page optimization
Blog content strategy
Technical SEO review
Image alt text optimization
Google Search Console review
Sitemap review
Indexing support
Google Business Profile support
Local SEO recommendations
Content planning
SEO reporting
The specific SEO services included depend on the invoice, proposal, monthly plan, or written scope.
The Client understands that SEO is a long-term marketing strategy. Search engine performance depends on many factors outside Golden Web Marketing’s control, including but not limited to competition, Google algorithm updates, website history, domain authority, backlinks, content quality, technical issues, user behavior, business reputation, reviews, proximity, search demand, and market conditions.
Golden Web Marketing does not guarantee:
First-page rankings
Specific keyword rankings
Specific traffic levels
Specific lead volume
Specific phone call volume
Specific form submissions
Specific revenue
Specific timeline for results
SEO results may take several months or longer. Some industries and markets require more time, content, authority, and budget than others.
GOOGLE BUSINESS PROFILE SERVICES
If Google Business Profile services are included, Golden Web Marketing may assist with setup, optimization, updates, service additions, business information, photos, categories, descriptions, and related profile improvements.
The Client understands that Google controls Google Business Profile visibility, verification, suspensions, reinstatements, rankings, map placement, review display, and profile approval.
Golden Web Marketing is not responsible for:
Google Business Profile suspensions
Verification delays
Profile reinstatement delays
Google review filtering
Google review removal
Map ranking changes
Category limitations
Profile edits rejected by Google
Policy updates
Competitor activity
Google platform errors
The Client is responsible for ensuring that all business information provided to Golden Web Marketing is accurate, lawful, and compliant with Google’s policies.
GOOGLE ADS AND PPC SERVICES
If Google Ads, PPC, or paid advertising management is included, Golden Web Marketing may provide advertising services through Google Ads or other agreed platforms.
Google Ads services may include:
Google Ads account setup or review
Campaign strategy
Keyword research
Campaign structure
Search campaign setup
Ad group creation
Ad copywriting
Location targeting
Budget recommendations
Conversion tracking setup where possible
Call tracking review where applicable
Landing page recommendations
Negative keyword management
Search term review
Bid adjustments
Budget monitoring
Campaign optimization
Performance review
Reporting or performance summaries
The specific advertising services included depend on the invoice, proposal, monthly plan, or written scope.
Unless specifically stated in writing, Google Ads management does not include management of Facebook Ads, Instagram Ads, TikTok Ads, LinkedIn Ads, Microsoft Ads, YouTube Ads, Local Service Ads, Shopping Ads, Display Ads, Performance Max campaigns, or any other advertising platform.
GOOGLE ADS BUDGET AND AD SPEND
Google Ads requires an advertising budget.
The Client understands that ad spend and management fees are separate unless the invoice states otherwise.
Ad spend is the money paid to Google or another advertising platform to purchase advertising placement.
Management fees are paid to Golden Web Marketing for strategy, setup, monitoring, optimization, reporting, communication, campaign management, tracking review, and related service work.
Depending on the invoice or arrangement, ad spend may be handled in one of the following ways:
The Client pays Google directly using the Client’s own payment method inside the ad account.
The Client pays Golden Web Marketing a combined monthly amount, and Golden Web Marketing allocates a stated portion toward ad spend.
The Client separately funds the ad account while paying Golden Web Marketing a management fee.
If the Client pays Golden Web Marketing a combined monthly amount, the invoice, written proposal, or written communication may identify the portion allocated to ad spend.
If an invoice does not specifically identify a guaranteed ad spend allocation, the Client should request clarification before submitting payment.
The Client understands that Google may spend slightly above or below expected daily or monthly pacing due to Google’s ad delivery system, auction behavior, delayed reporting, automated bidding, or billing rules.
Golden Web Marketing is not responsible for minor budget variations caused by Google’s advertising system.
Any major increase in monthly advertising budget must be approved by the Client in writing.
GOOGLE ADS PERFORMANCE DISCLAIMERS
The Client understands that Google Ads performance cannot be guaranteed.
Golden Web Marketing does not guarantee:
Specific number of leads
Specific number of phone calls
Specific number of form submissions
Specific cost per lead
Specific cost per click
Specific click-through rate
Specific conversion rate
Specific return on ad spend
Specific sales
Specific revenue
Specific profit
Specific search impression share
Specific ad position
Specific campaign approval
Specific campaign delivery
Paid advertising results depend on many factors outside Golden Web Marketing’s control, including:
Ad budget
Industry competition
Keyword costs
Search demand
Location targeting
Seasonality
Website quality
Landing page quality
Offer strength
Business reputation
Online reviews
Client response time
Client sales process
Pricing
Google auction behavior
Google policy changes
Consumer demand
Tracking limitations
Golden Web Marketing will use reasonable professional effort to manage and optimize campaigns, but the Client acknowledges that advertising always involves financial risk.
GOOGLE ADS ACCOUNT ACCESS AND POLICY COMPLIANCE
The Client agrees to provide access to accounts necessary for advertising management, including where applicable:
Google Ads
Google Analytics
Google Search Console
Google Tag Manager
Google Business Profile
Website admin dashboard
Call tracking software
CRM or lead management tools
Domain/DNS access
The Client is responsible for ensuring that their business, services, offers, claims, website content, guarantees, pricing, landing pages, and advertising statements comply with all laws and advertising platform policies.
Golden Web Marketing may refuse to run ads that appear misleading, prohibited, restricted, risky, unlawful, or likely to violate Google policies.
Golden Web Marketing is not responsible for:
Ad disapprovals
Account suspensions
Verification delays
Policy restrictions
Billing issues
Rejected ads
Limited ad delivery
Platform errors
Google review delays
Google account access issues
Google policy changes
Industry restrictions
The Client understands that Google controls its advertising platform and may approve, reject, limit, suspend, or disable campaigns or accounts at its discretion.
CONVERSION TRACKING AND REPORTING
Golden Web Marketing may assist with tracking setup when included in the Client’s package or scope.
Tracking may include:
Google Analytics
Google Tag Manager
Google Ads conversion tracking
Phone click tracking
Form submission tracking
Call tracking
Website event tracking
The Client understands that tracking may not always be perfectly accurate due to:
Browser restrictions
Cookie limitations
Consent settings
iOS privacy updates
Ad blockers
Call tracking limitations
Form platform limitations
Third-party script issues
User behavior
Platform reporting delays
Cross-device behavior
Google attribution models
Golden Web Marketing is not responsible for data discrepancies between Google Ads, Google Analytics, call tracking software, CRM systems, website forms, or other reporting tools.
Reports are intended to provide useful performance insight, not a financial guarantee or exact accounting record.
CONTENT CREATION
If content creation is included, Golden Web Marketing may create or assist with website copy, SEO content, blog content, service page content, Google Ads copy, landing page copy, meta descriptions, headings, FAQs, and related marketing content.
The Client is responsible for reviewing and approving all content before publication.
The Client is responsible for the accuracy, legality, compliance, and truthfulness of all claims made in published or advertised content.
Golden Web Marketing may use AI tools, templates, research, Client-provided information, competitor review, and professional judgment to create content.
The Client understands that AI-assisted content may require factual review and editing.
Golden Web Marketing is not liable for errors, omissions, legal claims, advertising disapprovals, or business consequences resulting from content approved by the Client.
AI-ASSISTED WORK
The Client acknowledges that Golden Web Marketing may use artificial intelligence tools to assist with:
Website copy
Blog writing
SEO content
Ad copy
Landing page drafts
Research
Outlines
FAQs
Design concepts
Image ideas
Strategy documents
Technical troubleshooting
Workflow support
AI tools are used to support efficiency and creativity, but all final business claims, service descriptions, legal claims, guarantees, statistics, and factual statements should be reviewed by the Client.
The Client is responsible for approving content before use.
Golden Web Marketing does not guarantee that AI-assisted content will be free from errors, similarities, omissions, or inaccuracies.
CLIENT RESPONSIBILITIES
The Client agrees to cooperate with Golden Web Marketing and provide timely, accurate, and complete information necessary to perform the services.
The Client is responsible for:
Providing business information
Providing website content when requested
Providing images, logos, and branding assets
Providing account access
Providing domain access when needed
Providing Google account access when needed
Providing service area information
Providing accurate pricing, service, licensing, and business details
Reviewing deliverables
Approving content
Responding to feedback requests
Making payments on time
Responding to leads
Maintaining accurate contact information
Notifying Golden Web Marketing of business changes
The Client understands that delays in providing information, content, approvals, payment, or access may delay the project or negatively affect performance.
Golden Web Marketing is not responsible for missed deadlines, delayed launch, paused ads, poor campaign performance, SEO delays, or technical issues caused by the Client’s failure to provide required materials, access, payment, or approvals.
CLIENT CONTENT AND LEGAL RESPONSIBILITY
The Client is solely responsible for all content, images, videos, logos, trademarks, service descriptions, claims, guarantees, reviews, testimonials, business information, and other materials provided to Golden Web Marketing.
The Client represents that they have the legal right to use all materials provided to Golden Web Marketing.
The Client agrees not to provide materials that are illegal, infringing, misleading, defamatory, deceptive, obscene, harmful, or in violation of any third-party rights.
The Client agrees to indemnify and hold Golden Web Marketing harmless from claims related to Client-provided content, including copyright, trademark, privacy, advertising, consumer protection, or intellectual property claims.
PAYMENT TERMS
The Client agrees to pay all invoices according to the invoice terms.
Unless otherwise stated, invoices are due upon receipt.
Services may not begin until payment is received.
For recurring services, payment is required in advance for the upcoming service period.
All payments are non-refundable unless Golden Web Marketing agrees otherwise in writing.
Payments are non-refundable because Golden Web Marketing allocates time, resources, tools, hosting, strategy, account setup, labor, and service capacity upon payment.
If a payment fails, is declined, is reversed, is disputed, or is not received, Golden Web Marketing may pause or suspend services immediately.
Suspended services may include:
Website work
Hosting
Maintenance
Support
SEO
Google Ads management
Advertising activity
Reporting
Communication
Golden Web Marketing is not responsible for downtime, lost rankings, paused ads, lost traffic, lost leads, lost revenue, or business losses caused by non-payment or failed payment.
CHARGEBACKS AND PAYMENT DISPUTES
The Client agrees not to initiate a chargeback or payment dispute for services already rendered, work already started, hosting already provided, advertising management already performed, or time already allocated.
If the Client has a concern about billing or services, the Client agrees to contact Golden Web Marketing first and allow a reasonable opportunity to resolve the issue.
A chargeback, payment dispute, reversed payment, or unauthorized payment reversal may be considered a material breach of this Agreement.
The Client may be responsible for:
Outstanding balances
Chargeback fees
Payment processing fees
Collection costs
Legal fees
Administrative costs
Losses caused by the dispute
Golden Web Marketing may suspend or terminate all services after a chargeback or disputed payment.
LATE PAYMENTS
If payment is late, Golden Web Marketing may pause services until payment is received.
Late payments may result in:
Paused website work
Paused SEO work
Paused Google Ads management
Paused campaign monitoring
Paused hosting
Paused support
Delayed timelines
Reactivation fees
Loss of service priority
Golden Web Marketing is not responsible for any negative effects caused by late payment, including lost rankings, paused campaigns, website downtime, missed deadlines, or reduced performance.
CANCELLATION
Unless otherwise stated in writing, recurring monthly services may be canceled with 30 days written notice.
Cancellation requests must be submitted in writing.
Verbal cancellation requests are not valid unless confirmed in writing by Golden Web Marketing.
The Client remains responsible for all payments due through the final billing period.
No prorated refunds are provided for partial months.
If cancellation occurs after a recurring invoice has been issued or after a billing cycle has started, the Client may still be responsible for that billing cycle.
Website hosting, maintenance, SEO, support, Google Ads management, and other ongoing services may stop at the end of the final paid service period.
TERMINATION BY GOLDEN WEB MARKETING
Golden Web Marketing may suspend or terminate services immediately if the Client:
Fails to pay
Initiates a chargeback
Provides false or misleading information
Engages in illegal activity
Requests unethical or deceptive work
Violates platform policies
Uses the website for prohibited activity
Acts abusively or threateningly
Repeatedly refuses to cooperate
Creates legal, financial, technical, or reputational risk
Breaches this Agreement
Upon termination, Golden Web Marketing may stop all services, revoke access, pause campaigns, remove unpaid work, suspend hosting, and cease communication except as required to wind down the account.
WEBSITE ACCESS AFTER CANCELLATION
If Golden Web Marketing provides hosting, the Client’s website may remain active through the final paid service period.
After cancellation, Golden Web Marketing may provide a limited period for migration if all balances are paid.
Unless otherwise stated in writing, Golden Web Marketing is not required to provide ongoing hosting, maintenance, support, backups, updates, or access after services end.
If the Client wants to move the website elsewhere, the Client may request a website transfer, export, or buyout if available.
WEBSITE BUYOUT OR TRANSFER
Some websites created by Golden Web Marketing may be built as part of a monthly service model.
If the Client cancels and wants to take ownership of the website files, Golden Web Marketing may offer a website buyout or transfer option.
The availability, cost, and terms of a website buyout may depend on:
The Client’s package
The length of service
The amount paid to date
The website structure
Licensing restrictions
Third-party tools
Outstanding balances
Whether proprietary assets are included
A website buyout may include eligible website files, database, uploads, and content.
A website buyout does not include:
Golden Web Marketing proprietary systems
Internal workflows
Premium licenses that cannot be transferred
Third-party accounts owned by Golden Web Marketing
Custom tools not included in the scope
Google Ads campaign structures
SEO strategy documents
Templates not licensed for transfer
Migration support unless specifically included
If the Client does not purchase or request a transfer, Golden Web Marketing may remove the website from its hosting environment after the cancellation period ends.
DOMAIN NAMES
The Client is responsible for domain name ownership, renewal, DNS access, and registrar account management unless Golden Web Marketing has specifically agreed to manage these services.
If the Client owns the domain, the Client is responsible for keeping the domain active and paid.
If a domain expires, is not renewed, is misconfigured, or is lost due to Client inaction, Golden Web Marketing is not responsible for resulting downtime, lost rankings, lost email, lost traffic, lost leads, or business losses.
If Golden Web Marketing purchases a domain on behalf of the Client, ownership and transfer terms must be agreed to separately in writing.
Unless otherwise agreed in writing, Golden Web Marketing may retain administrative control of domains purchased through Golden Web Marketing until all balances, buyout fees, transfer fees, or related obligations are satisfied.
THIRD-PARTY TOOLS, PLUGINS, THEMES, AND LICENSES
Golden Web Marketing may use third-party tools, plugins, themes, fonts, software, scripts, APIs, tracking tools, form tools, hosting platforms, and integrations to provide services.
These tools are governed by their own terms, licenses, pricing, restrictions, and policies.
The Client understands that third-party tools may:
Change pricing
Discontinue services
Break after updates
Create compatibility issues
Require license renewals
Restrict transfers
Limit features
Experience outages
Change policies
Become unsupported
Golden Web Marketing is not responsible for third-party software failures, price changes, vulnerabilities, outages, discontinued products, or compatibility problems outside Golden Web Marketing’s control.
If a third-party tool requires a paid license, the Client may be responsible for the cost unless it is specifically included in the Client’s package.
INTELLECTUAL PROPERTY
The Client retains ownership of content, logos, images, trademarks, and materials they provide to Golden Web Marketing, provided the Client has the legal right to use them.
Golden Web Marketing retains ownership of:
Internal systems
Processes
Templates
Frameworks
Workflows
Strategy methods
Campaign structures
Custom code not specifically sold to the Client
SEO processes
Advertising processes
Reporting structures
Design systems
Reusable assets
Business methods
Know-how
Golden Web Marketing may reuse general knowledge, skills, techniques, ideas, structures, and experience gained during the project.
The Client may not copy, resell, redistribute, license, or provide Golden Web Marketing’s proprietary systems, templates, strategies, or internal materials to another provider without written permission.
PORTFOLIO AND MARKETING RIGHTS
Unless the Client requests otherwise in writing, Golden Web Marketing may use completed work for portfolio, marketing, case study, educational, or promotional purposes.
This may include:
Website screenshots
Before-and-after examples
Performance summaries
General project descriptions
Industry examples
Publicly available business information
Golden Web Marketing will not intentionally disclose confidential information, private login credentials, private financial information, or sensitive Client data in marketing materials.
CONFIDENTIALITY
Both parties agree to use reasonable care to protect confidential information shared during the business relationship.
Confidential information may include:
Login credentials
Private business information
Internal strategy
Non-public financial information
Customer data
Proprietary processes
Private communications
Confidential information does not include information that is public, independently developed, already known, or lawfully obtained from another source.
Golden Web Marketing may share necessary information with contractors, vendors, platforms, or service providers as needed to perform services.
DATA PRIVACY AND COMPLIANCE
The Client is responsible for ensuring that their website, business practices, advertising, forms, tracking tools, privacy policies, cookie notices, call recording practices, and data collection comply with applicable laws.
Applicable laws may include, but are not limited to:
State privacy laws
Federal privacy laws
GDPR
CCPA
Advertising laws
Consumer protection laws
Industry-specific regulations
Call recording laws
Cookie consent laws
Golden Web Marketing may assist with basic technical implementation of privacy-related tools if included in scope, but Golden Web Marketing does not provide legal advice.
The Client should consult an attorney for legal compliance, privacy policies, terms and conditions, advertising claims, disclaimers, regulated industries, or data protection obligations.
SECURITY
Golden Web Marketing uses reasonable efforts to protect websites and accounts within the scope of services.
However, no website, server, plugin, platform, or digital system can be guaranteed completely secure.
Golden Web Marketing is not responsible for security incidents caused by:
Weak passwords
Client negligence
Unauthorized users
Third-party tools
Plugin vulnerabilities
Theme vulnerabilities
Hosting provider issues
Malware
Phishing
Hacking
Client-installed software
Client sharing credentials
Third-party account compromise
The Client agrees to use strong passwords, maintain secure account access, and notify Golden Web Marketing promptly of suspected security issues.
BACKUPS
If hosting is provided by Golden Web Marketing, backups may be maintained according to the hosting environment and service package.
Backups are intended as a recovery aid and are not a guarantee against data loss.
Golden Web Marketing is not responsible for data loss caused by:
Client changes
Third-party changes
Plugin errors
Theme errors
Hosting provider failure
Unauthorized access
Malware
Deleted content
Expired services
Unpaid invoices
Migration errors
Backup availability may end after cancellation, non-payment, termination, or hosting removal.
COMMUNICATION
The Client agrees to communicate in a timely, clear, and professional manner.
Golden Web Marketing may communicate through:
Phone
Text
Video call
Project management tools
Client portals
Forms
Other agreed communication channels
The Client agrees to provide feedback, approvals, access, and information within a reasonable timeframe.
Delays in communication may delay services, deliverables, campaign launches, website launches, SEO work, and support requests.
BUSINESS HOURS
Unless otherwise stated, Golden Web Marketing’s standard business hours are:
Monday through Friday
9:00 AM to 6:00 PM Eastern Time
Golden Web Marketing may respond outside business hours at its discretion, but is not required to do so unless a separate written agreement provides for after-hours support.
Emergency support is not guaranteed unless specifically included in the Client’s package or agreement.
EMERGENCY SUPPORT
Website emergencies may include:
Complete website outage
Website inaccessible
Critical form failure
Active malware issue
Major security issue
SSL failure affecting site access
The following are generally not considered emergencies:
Lower Google rankings
Lower ad performance
Lower traffic
Lower lead volume
Routine content edits
Design preferences
Non-critical layout changes
General SEO questions
General reporting questions
Google Ads fluctuations
Golden Web Marketing will use reasonable efforts to address emergencies promptly but cannot guarantee immediate resolution when issues depend on third-party platforms, hosting providers, Google, DNS, plugins, or other outside systems.
NO PROFESSIONAL LEGAL, TAX, OR FINANCIAL ADVICE
Golden Web Marketing provides digital marketing, website, SEO, advertising, and related technical services.
Golden Web Marketing does not provide legal, tax, accounting, financial, insurance, compliance, or professional regulatory advice.
Any documents, policies, disclaimers, or recommendations provided by Golden Web Marketing are for general informational or operational purposes only and should be reviewed by qualified professionals where appropriate.
PROHIBITED CLIENT ACTIVITIES
The Client agrees not to use Golden Web Marketing services, websites, hosting, advertising, or related systems for:
Illegal activity
Fraud
Scams
Phishing
Malware
Spam
Deceptive advertising
Misleading claims
Copyright infringement
Trademark infringement
Harassment
Hate content
Adult content unless approved in writing
Gambling unless approved in writing
Restricted products unless approved in writing
Regulated products without proper compliance
Unauthorized data collection
Privacy violations
Any activity that may harm Golden Web Marketing, its vendors, platforms, servers, reputation, or other clients
Golden Web Marketing may refuse, suspend, or terminate services if the Client engages in prohibited activity.
SERVICE LIMITATIONS
The Client understands that Golden Web Marketing’s services are subject to reasonable limitations.
Golden Web Marketing does not guarantee:
Uninterrupted website operation
Perfect website security
Perfect tracking accuracy
Perfect SEO performance
Perfect ad performance
Immediate response times
Compatibility with all devices and browsers forever
Permanent rankings
Permanent ad approvals
Permanent platform access
Exact reporting accuracy
Specific business outcomes
Technology, platforms, algorithms, policies, and market conditions change over time. Additional work may be required to adapt to these changes.
DELAYS
Project timelines and service timelines may be affected by:
Client delays
Missing content
Missing access
Payment delays
Delayed approvals
Third-party outages
Google reviews or approvals
Domain/DNS propagation
Hosting issues
Software conflicts
Scope changes
Client-requested revisions
Platform verification
Force majeure events
Golden Web Marketing is not responsible for delays caused by the Client, third-party platforms, or circumstances outside Golden Web Marketing’s reasonable control.
FORCE MAJEURE
Golden Web Marketing is not liable for delays, failures, or interruptions caused by events beyond its reasonable control, including:
Natural disasters
Weather events
Pandemics
Government actions
Power outages
Internet outages
Cyber attacks
War
Terrorism
Civil unrest
Labor disruptions
Platform outages
Hosting outages
Google outages
Payment processor outages
Third-party service failures
Deadlines may be extended as reasonably necessary during such events.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Golden Web Marketing’s total liability for any claim arising from services, this Agreement, an invoice, a website, advertising, SEO, hosting, or related work shall not exceed the amount paid by the Client to Golden Web Marketing for the specific service giving rise to the claim during the three months before the event.
Golden Web Marketing is not liable for:
Lost profits
Lost revenue
Lost business
Lost data
Lost leads
Lost rankings
Lost ad spend
Lost opportunities
Indirect damages
Incidental damages
Special damages
Consequential damages
Punitive damages
Third-party platform failures
Google Ads disapprovals
Google account suspensions
Website downtime
SEO ranking changes
Advertising performance changes
Client business decisions
Client sales process failures
Client failure to respond to leads
INDEMNIFICATION
The Client agrees to indemnify, defend, and hold harmless Golden Web Marketing, its owners, employees, contractors, vendors, affiliates, and representatives from any claims, damages, liabilities, losses, costs, or expenses arising from:
Client-provided content
Client-provided images
Client business practices
Client services
Client advertising claims
Client offers or guarantees
Client website use
Client violation of laws
Client violation of platform policies
Client violation of intellectual property rights
Client privacy violations
Client customer disputes
Client products or services
Client negligence
Client breach of this Agreement
Unauthorized use of accounts or credentials provided by the Client
This obligation survives termination of services.
DISPUTE RESOLUTION
The parties agree to first attempt to resolve disputes informally and in good faith.
The Client agrees to notify Golden Web Marketing in writing of any issue and allow a reasonable opportunity for Golden Web Marketing to investigate and respond before pursuing formal action.
If a dispute cannot be resolved informally, the dispute shall be handled according to the laws of the State of Florida unless otherwise required by law.
GOVERNING LAW
This Agreement shall be governed by the laws of the State of Florida, without regard to conflict of law principles.
SEVERABILITY
If any provision of this Agreement is found invalid, unlawful, or unenforceable, the remaining provisions shall remain valid and enforceable.
NO WAIVER
Failure by Golden Web Marketing to enforce any provision of this Agreement does not waive Golden Web Marketing’s right to enforce that provision in the future.
ASSIGNMENT
The Client may not assign, transfer, or delegate this Agreement without written approval from Golden Web Marketing.
Golden Web Marketing may assign or transfer this Agreement to a successor, affiliate, contractor, vendor, or related entity as needed to provide services or continue business operations.
INDEPENDENT CONTRACTOR
Golden Web Marketing is an independent contractor.
Nothing in this Agreement creates a partnership, joint venture, employment relationship, franchise relationship, or agency relationship between Golden Web Marketing and the Client.
ENTIRE AGREEMENT
This Customer Agreement, together with the applicable invoice, proposal, written scope, or service description, constitutes the full agreement between Golden Web Marketing and the Client.
It supersedes all prior oral or written discussions, proposals, messages, understandings, or representations related to the services.
UPDATES TO THIS AGREEMENT
Golden Web Marketing may update this Customer Agreement from time to time.
The most current version will be posted on Golden Web Marketing’s customer agreement page or otherwise made available to the Client.
Continued use of Golden Web Marketing’s services after updates are posted or provided constitutes acceptance of the updated Agreement.
Material changes will not apply retroactively to completed work, but may apply to ongoing or future services.
ACKNOWLEDGMENT AND ACCEPTANCE
By paying an invoice, approving a proposal, submitting payment, checking an agreement box, signing an agreement, providing written approval, or continuing to use Golden Web Marketing’s services, the Client acknowledges and agrees that:
They have had the opportunity to review this Customer Agreement.
They understand that payment of an invoice serves as acceptance of this Agreement.
They understand that the invoice, proposal, or written service description defines the services being purchased.
They agree to pay all amounts owed.
They agree to comply with all Client responsibilities.
They understand that digital marketing, SEO, websites, hosting, and advertising involve third-party platforms and performance risks.
They understand that Golden Web Marketing does not guarantee rankings, traffic, leads, sales, revenue, or business outcomes.
They agree to be bound by this Customer Agreement.
END OF AGREEMENT